The SOP Library: Small Business Operations (Notion Template)

Most SOP templates are an empty database with forty properties. This one comes with five complete, working procedures written the way you'd explain them over a shoulder — the phone script with the four facts that prevent scheduling chaos, the invoice ladder (day 15 reminder, day 22 call, day 30 letter), the opening checklist, the complaint response with the $75 make-it-right authority, and vendor receiving with the rule that saves your claim rights. Rewrite them for your shop or keep them.

How it works

• The library — three rules: if it happens more than once a month it gets an SOP; every SOP has one owner and a review date; the person who does the work writes the first draft
• The database — every procedure one page, filtered by category, with status flags so overdue SOPs surface themselves (one sample arrives deliberately overdue, so you can see it work)
• The template page — Purpose, when it runs, steps that start with verbs, common mistakes, owner & review. Ten minutes per SOP
• The Friday five minutes — one SOP read against reality each week. This habit is the difference between a library and a museum

What you get

Notion template link (duplicate to your workspace in 60 seconds) + quick-start guide. Works on Notion's free plan. Not a course, no subscription.