The No-Show Killer: The Empty-Chair Bill & the Policy That Shrinks It

The rent, the stylist, the lights — paid either way. At 60 slots a week and a 12% no-show-and-late-cancel rate, the sample's empty chairs bill $30,600 a year. This kit logs every miss, prices it, and ships the three-part policy that takes the bill to $9,639 — $20,961 kept.

How it works

• The Miss Log — every no-show and late cancel: value, reminders sent?, deposit kept, backfilled? Net loss computes itself, and the recovered-by-policy line shows the system paying rent
• The Policy Math — the reminder ladder cuts misses 40%, targeted deposits cut the remainder 25%, the waitlist refills 30% of what's left. Your numbers, stacked layer by layer
• The Policy — scripts word for word: the 48-hour confirm-or-release text, the deposit ask that doesn't scare new clients, the two-strike rule, the waitlist text that fills a chair in twenty minutes, and the fee wording that charges the card AND keeps the client

Built for

Salons · med spas · massage and wellness · groomers · lash and nail studios · anyone whose inventory is chairs and hours that expire at closing time.

What you get

One .xlsx file, four tabs, instant download. Excel, Google Sheets, Apple Numbers, LibreOffice. No macros, no subscription. Rates, prices and policy percentages all yours to edit.