The Warranty & Callback Tracker: What Going Back Really Costs

The sample month: 8 callbacks against 120 jobs — 6.7% — costing $1,143.50 in truck time and parts, $13,722 a year at that pace. And the sharper number: the average $143 callback erases 79% of the profit of the $450 job that caused it. This tracker prices every return trip and tells you exactly where they come from.

How it works

• The Callback Log — every unbillable truck roll logged the day it happens: original job, tech, cause (five strict options — cause, not symptom), hours, parts. Rate and spend compute themselves
• The Callback Math — cost per trip, the yearly bill, the margin erase, what holding 3% keeps ($7,547/yr in the sample), the cause Pareto and the by-tech table
• The Fix — what counts (if the truck rolls unbilled, it counts — including "nothing was broken" education trips), the 48-hour rule, the Friday ten-minute tailboard, and how to read the tech table without turning it into a whipping post

Built for

HVAC · plumbing · electrical · appliance repair · any shop where the phrase "we were just out there" costs real money.

What you get

One .xlsx file, four tabs, instant download. Excel, Google Sheets, Apple Numbers, LibreOffice. No macros, no subscription. Rates, causes and targets all yours to edit.